Shipping & POSTAGE INFORMATION
All orders are dispatched from Gold Coast, Australia via Australia Post. Please note that all orders are processed within 1-2 business days, and the standard timeframe for orders sent via express post is 3-5 business days and 5-7 business days for general post.
Once your order has been dispatched, you will receive a tracking number via email.
Shipping Rates:
Australia: Free standard shipping on orders over $150 AUD.
International: Calculated at checkout based on your location.
Express shipping options are available at checkout.
Please note that delivery times may vary depending on your location and any potential shipping delays outside our control.
Whilst we do our absolute best to ensure your order arrives on time (7-10 business days for general post and 3-5 business days for express), there can be instances where your parcel may be delayed.
If your parcel is delayed more than 5 business days for express post or 10 business days for general post, please contact us via finding.seekers@gmail.com so we can help to recover your order and rectify any discrepancies.
If you’re not 100% happy with your purchase, we’re here to help.
We accept returns and exchanges within 14 days of receiving your order, provided the item is:
Unworn, unwashed, and in original condition
Tags attached
In its original packaging
How to Initiate a Return or Exchange:
Email us at [your email] with your order number and reason for return.
Once approved, we’ll provide you with return instructions.
Ship the item back to us. Once received and inspected, we’ll process your refund or exchange.
REFUNDS:
Refunds will be issued to the original payment method within 7-14 business days after we receive your item.
Shipping costs are non-refundable.
EXCHANGES:
If you’d like to swap for a different size or item, we’ll ship your exchange once we receive your return.
Exchanges are subject to stock availability.
FINAL SALE ITEMS:
Clearance or final sale items cannot be returned or exchanged unless faulty.
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at finding.seekers@gmail.com, and we will rectify immediately.
For any further questions, check out our FAQs or reach out to us via our contact page.
📦 Faith-inspired fashion, delivered with care.