FAQs

  • All orders are shipped from our headquarters in Gold Coast, Australia.

  • Yes, we offer international shipping. Shipping costs are calculated at checkout based on your location.

    • Australia: 3-7 business days

    • International: 7-14 business days
      Delivery times may vary based on location and customs processing.

  • Once your order is dispatched, you will receive a tracking number via email to follow your shipment’s progress.

  • We do our best to ensure timely deliveries, but occasional delays may occur due to postal service disruptions, customs clearance, or high order volumes. If your order is significantly delayed, contact us at finding.seekers@gmail.com.

  • Yes, we accept returns and exchanges within 30 days, as long as the item is unworn, unwashed, and in original condition with tags attached.

    1. Email us at [your email] with your order number and reason for return.

    2. We’ll provide you with return instructions.

    3. Ship the item back to us. Once received, we’ll process your refund or exchange.

    Who covers return shipping costs?
    Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • Refunds are processed within 5-7 business days after we receive and inspect your return.

  • Yes, as long as the item is in stock. If the size you need is unavailable, you can opt for store credit or a refund.

  • Our clothing is designed to be unisex and available in a wide range of sizes. Check our Size Guide for more details.

  • We use premium, ethically sourced fabrics that prioritise comfort, durability, and sustainability.

  • We accept Visa, Mastercard, PayPal, Apple Pay, and Afterpay (where available).

Still have questions? Email us at findingseekers@hotmail.com and we’ll be happy to help.